Privacy Policy

Last updated: 1 November 2025

This Privacy Policy describes how Zivyz ("we", "our", or "us") collects, uses, and discloses your personal information when you use our website (zivyz.world), contact us for services, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Contact information (name, email address, phone number, postal address)
• Property information related to services requested
• Service history and preferences
• Payment information (processed through secure third-party payment processors)
• Communications with our team

1.2 Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited and actions taken on our website
• Referral source
• Time and date of website visits

2. How We Collect Information

We collect information through:

• Direct interactions (when you contact us, fill out forms, or use our services)
• Automated technologies (cookies and similar tracking technologies)
• Third parties (with your consent)

3. How We Use Your Information

We use your information for the following purposes:

• Providing and managing the services you request
• Communicating with you about our services
• Processing payments
• Improving our website and services
• Sending relevant marketing communications (with your consent)
• Complying with legal obligations
• Addressing customer service issues

4. Disclosure of Your Information

We may share your information with:

• Service providers (contractors, technology providers, payment processors)
• Professional advisers (lawyers, accountants, insurers)
• Government authorities (when required by law)
• Business partners (with your explicit consent)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data in certain circumstances.
• Restriction: Request restriction of processing.
• Objection: Object to processing in certain circumstances.
• Data portability: Request transfer of your data.
• Withdrawal of consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided in the Contact Us section.

8. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. Please note that disabling cookies may affect the functionality of our website. For more information about the cookies we use, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. Clicking on these links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated Privacy Policy on this page with a "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Zivyz
45 George Street
Sydney NSW 2000
Australia

Email: info@zivyz.world
Phone: +61 2 8356 7421